Welcome to Quelmor Origin LLC. Before using this website, please carefully read the following FAQs. These terms aim to clarify common issues you may encounter while using this website and their solutions. By using this website, you agree to abide by these terms.
How do I place an order?
The ordering process is as follows: Browse our products and select your preferred style.
Click the “Add to Cart” button.
After completing your shopping, click the cart icon to proceed to the checkout page.
Please enter your shipping address and payment information, and then confirm your order.
Can I modify or cancel my order?
You can modify or cancel your order immediately after placing it. Please contact our customer service team as soon as possible and provide your order number and relevant information. Please note that if your order has already entered the shipping process, it may not be possible to make changes or cancel it.
How much is the shipping cost? Shipping costs vary depending on the region and the shipping method chosen. The system will automatically calculate and display shipping costs at checkout.
How long does it usually take for my order to arrive?
Orders typically ship within 3-7 days, depending on your shipping address and chosen delivery method. After shipment, we will send you tracking information via email so you can check your order status at any time.
How do I return or exchange an item?
To return or exchange an item, please submit your request within 14 days of receiving the goods:
Please send your return/exchange request to our customer service email address, including your order number and product details.
Please ensure the item is unused and retains its original labels and packaging.
After confirming your request, we will provide a return address and specific steps.
How long does a refund take?
We typically process refunds within 2 business days of receiving your returned goods. The refund will be returned to your original payment account. If you have not received your refund within the specified time, please check your bank account or contact our customer service.
How is website data security ensured?
We take user data security very seriously and use SSL encryption technology to protect your personal information and payment data. During the review and processing process, we will comply with relevant laws and regulations to ensure the security of your information.
Thank you for choosing our website. We look forward to providing you with an excellent shopping experience!
